2025 is going by at a rapid speed. Businesses are already in full swing, with top ICT services playing a bigger role than ever in helping them stay competitive, secure, and efficient. Trends to keep an eye on for this year include:
1. Faster, Smarter Networks (5G and improved WiFi)
5G is now available in many areas, and businesses are starting to see its full benefits, like faster download and upload speeds, smoother video calls, and more reliable mobile connections. Some companies are even starting to explore 6G technology. While improved WiFi solutions often serve as the primary internet facilitator in a traditional business setting, 5G technology can be a valuable add-on to enable mobile coverage outside of WiFi coverage.
2. AI in Communication and Operations
Artificial Intelligence (AI) is transforming the communication space big time. Automation is now integrated into business communication tools to help with repetitive tasks. In 2025, we can already see AI writing emails, managing calendars, translating languages, and communicating via chatbots. One thing’s certain: the horizon for Artificial Intelligence is shining ever brighter as it cements its place in business.
3. Remote Work & ICT Services
Remote work is more commonplace – and more accessible – than ever before. Companies must, therefore, cater to this era and the need for greater flexibility by providing access to ICT tools like Google products (and similar) to keep the lines of communication between work and home and work and ‘elsewhere’, flowing smoothly.
4. Stronger Cybersecurity for Communication
Cybersecurity is a necessity in 2025 and beyond as the reliance on technology in business escalates. End-to-end encryption, two-factor authentication, and secure cloud platforms are becoming the norm to ensure privacy is at the forefront of email communication, voice and video calling, data reproduction, and information storage on devices and on the cloud.
5. Unified ICT Services
Businesses are moving toward platforms that combine phone calls, emails, chats, and video meetings in one place. Unified communication systems like the Yealink 3CX make it easier for teams to stay connected and organised. This amplified telephone system is configured with specialised software that enables more complex features like call forwarding, call rerouting, speed dialling and video conferencing, and can use WiFi and Bluetooth to manage many of these functions.
Focus on Digital Inclusion
In 2025, technology is everywhere. From faster networks and smart AI tools to safer communication and cloud systems, 2025 is looking to be chockablock full of exciting ICT services.
At ShareTech SA, we provide a suite of ICT services to help your business stay on par with the best digital trends. Contact us today to find out more about what these are.
