Digital-based telephony systems are the new way businesses communicate nowadays. Also known as PBX (Private Branch Exchange) facilitated through 3CX, it replaces the old and outdated traditional switchboard operating system to make business communication, internally and externally, more streamlined and less cumbersome. Here’s why you should convert to 3CX today.

What is 3CX?

3CX is a software-based phone system that leverages Voice over Internet Protocol (VoIP) technology to manage calls, messages, video conferencing, and more.

One interface manages multiple telephony functions, in-house and externally, using the power of the internet and software technology.
With PBX and 3CX, you can ‘connect to’, ‘transfer’, ‘join’ and ‘dial’ clients, colleagues, and customers from anywhere using your mobile, computer or landline.

Key benefits of using 3CX for businesses:

• Cost Savings: Reduces phone bills with VoIP. Less hardware is needed, and your business can call internally for free.
• Remote Work Support: Allows employees to work from anywhere using mobile apps and web clients.
• Easy to Use: Simple setup and management with a user-friendly dashboard.
• Advanced Features: Offers call routing, live chat, video conferencing, and CRM integration.
• Scalable: Grows with your business, adding users and features easily without the need to install and configure multiple phone lines.
• Improved Customer Service: Features such as automated live chat and a digital receptionist ensure efficient call management and improved customer satisfaction.
• Secure and Reliable: Provides encrypted communication and cloud hosting options, maintaining the privacy of internal and external communication at all times.
• All-in-One Platform: Combines calls, messaging, and video into a single solution.

Industries that will benefit from using 3CX:

Businesses that require complex and ongoing communicative support will benefit from the simplicity and ease-of-use of 3CX. Examples include:

• Small and Medium-sized Enterprises (SMEs) – 3CX promotes cost-effective communication without the need for expensive hardware or ongoing maintenance.
• Retail and E-commerce – Manage calls and chat directly to customers in real-time via live chat and effective call routing.
• Healthcare – Secure remote consultations through video conferencing, ideal for telemedicine. Ensure encrypted communication – critical for handling sensitive patient information.
• Hospitality – Quick response times with live chat and efficient call management ideal for seasonal demands. Enable multi-site capabilities for seamless communication across different locations.
• Real Estate – Virtual property tours are possible with instant messaging and video calls, reducing the costs associated with connecting in-person every time.
• Legal Services – Utilise encryption and CRM integration for tracking interactions and managing cases.
• Education – 3CX supports online learning with video conferencing and collaboration tools.
• Financial Services – Compliance with regulations through call recording and secure client interactions.

Why choose ShareTech SA for 3CX solutions

At ShareTech SA, we use our knowledge and technical expertise to help businesses leverage the benefits of advanced telephony technology.

Let us help your business upgrade to PBX – and all the surprising benefits 3CX provides.