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087 077 0323
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Call Us
087 077 0323
Email Us
connect@sharetechsa.co.za

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Digital literacy

Digital Literacy in the Workplace: Get With the Programme

Digital tools are ripe for the taking in most offices nowadays, calling for digital literacy like never before. Employees don’t just need to know how to send emails – they need to work confidently across the cloud, collaborate in real-time, all the while managing digital security risks. Communication technology is ramping up, transforming the way teams work. Read what to look out for below as well as a few hacks to help your employees get the job done faster. 

Leverage SaaS Tools for On-the-Job Learning

SaaS-based products simply require plugging into the internet and downloading widely accessible communication platforms like Microsoft Teams, Zoom, and Slack. Also accessible are built-in tooltips, automated prompts, and workflow integrations that can double-up as free training tools.


Hack: Enable in-app learning extensions like Microsoft’s Walkthrough Coach or Slack’s Workflow Builder to let employees learn while doing.

Promote Digital Inclusion with Accessibility Features

AI-powered features like live captions, screen readers, and auto-translate remove digital barriers for employees with different abilities or language backgrounds. 


Hack: Enable auto-captioning in Zoom and Teams for meetings – it helps with clarity and inclusivity while creating searchable transcripts.

Speed Up Onboarding with AI Bots and Automation

Automated onboarding via chatbots or self-service guides ensure new hires familiarise themselves with company policies while keeping up with digital best practices.


Hack: Set up a Teams or Slack chatbot that answers common tech questions (“How do I reset my password?”) to free up IT resources.

Strengthen Cyber Security

Today’s platforms include built-in security features like Single Sign-Ons, MFA (Multi-Factor Authentication), and admin-controlled access.


Hack: Tools like KnowBe4 or Microsoft Defender can be used to help protect against fraudulent internet activities.

Boost Retention with Digital Confidence

Digital literacy programmes help staff feel more competent about using technology. As a result, company morale, engagement, and loyalty is likely to improve. This is especially true for employees working remotely or across generations.


Hack: Set up digital mentoring. Set time aside to pair up tech-savvy staff with colleagues who are still learning, using platforms like Microsoft Viva to aid with ease-of-learning.

Use Analytics to Identify Skill Gaps

Platforms like Zoom, Teams, and Google Admin offer usage data and engagement reports. These insights can highlight who requires extra digital skills training.


Hack: Interactive whiteboards assist with collaborative learning. Host team meetings whereby every employee can participate in question and answer forums as well as share new learnings that could benefit others.

In Conclusion

Digital literacy in the workplace helps ensure employees keep up with the pace of technological evolution. Furthermore, smart use of advanced communication solutions can create a workforce that’s connected AND empowered in the digital age. 

Contact ShareTechSA today for advanced communication solutions that help fuel digital literacy and creativity in the workplace.

 

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